At Synercon we believe that a software product is only as good as the support behind it. If you have trouble installing or operating the program or have a question about the application of a.k.a.®, we are always no more than a call, click, email or download away.

a.k.a.® Online Help and Manual

a.k.a.® ships with a comprehensive online help system structured to help you get started with the software. The online help is context sensitive, so whenever you see a help icon in a.k.a.® just click on it to get to the relevant section of online help.

Accompanying the online help is a printable manual in PDF format. It is over 200 pages long and contains all of the information available in the online help. Download now

We have also prepared two quickstart manuals which you can also download from this site. Download now

a.k.a.® Training Courses

Synercon delivers a range of training courses. Our courses include:

Basic Classification using a.k.a.®

Advanced Classification using a.k.a.®

Basic Disposition Management using a.k.a.®

Advanced Disposition Management using a.k.a.®

We schedule a.k.a.® training sessions on a regular basis, to help you build your product knowledge and familiarity, as well as keep you abreast of current best practice in records management.

Contact us for more information about our training courses and schedule.

a.k.a.® Upgrade & Support Program (USP)

We are committed to providing our licensed users with quality support and upgrades to help you achieve the maximum benefit from your software, and the a.k.a.® Upgrade & Support Program (USP) facilitates this commitment.

The USP entitles the licensee to software upgrades and technical support for one (1) year from the month of purchase from the contract.

Frequently Asked Questions (FAQ)

Turn to our list of Frequently Asked Questions for answers to most of your a.k.a.® related questions.